We are currently seeking a highly motivated and organised individual to join our team as an Events Assistant. The successful candidate will play a crucial role in delivering exceptional customer service, coordinating and planning markets and events, and assisting with marketing and PR duties, supporting our Event Management Team. The ideal candidate will possess excellent communication skills, be detail-oriented, and have a passion for creating memorable experiences for our clients and customers.
Working hours will be Monday - Fridays, 9am until 4pm at our office at 1a Budbrooke Road, Warwick.
Responsibilities:
Delivering 5* Customer Service with a smile:
- Interact with customers in a friendly and professional manner, ensuring their needs are met.
- Provide information and assistance to customers, enhancing their overall experience.
Assist in the coordination and planning of markets and events:
- Collaborate with the events team to ensure smooth execution of events.
- Assist in organising logistics, including trader coordination and venue setup.
Assist in event paperwork:
- Complete event booking forms accurately and efficiently.
- Handle licensing requirements and ensure all necessary permits are obtained.
- Contribute to the development of event management plans to ensure the smooth running of events.
Assist in marketing and PR duties:
- Support the marketing by sending press releases and planning social media posts.
- Help maintain a consistent brand image across all marketing channels.
Assist in accepting and rejecting applications from traders:
- Review applications from traders for markets and events.
- Make informed decisions on accepting or rejecting applications based on set criteria.
Source new clients:
- Conduct research to identify potential clients and develop strategies for reaching out to them.
- Attract new business opportunities.
Work with existing clients:
- Collaborate with clients to understand their needs and provide them with quotes and invoices promptly.
- Maintain strong relationships with existing clients to ensure repeat business.
Answer telephone and email enquiries:
- Respond to customer inquiries promptly and professionally.
- Provide accurate information and resolve any issues or concerns raised by customers.
Collaborate with internal teams:
- Work closely with other departments to ensure effective communication and coordination.
- Provide support and assistance when needed to achieve team goals.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Detail-oriented with a high level of accuracy in data entry and paperwork.
- Proven ability to deliver exceptional customer service.
- Proficient in using social media platforms for marketing purposes.
- Ability to work autonomously as well as part of a team.
- Proficient in using Microsoft Office Suite.
Benefits include:
- Employee assistance programme with free counselling
- Discounts at retail stores across the UK
- Company Pension
- Development and continuous learning opportunities
- Free uniform
- Free on-site parking
